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WARRANTY AND RETURNS

 

NON-WARRANTY RETURNS 

If you are unhappy with your purchase for any reason, you may return it within 30 days of purchase and we will refund the price of the product (subject to Exclusions and Qualifications below).  Please note that we do NOT refund shipping and handling charges.

 

Exclusions and Qualifications

We may not provide a refund in respect of any product if:

  • the product is returned to us damaged or with a defect;
  • the product was purchased outside Australia; or
  • you are unable to provide reasonable proof of having purchased the product from us or Australian retail or online stockists.

 

WARRANTY RETURNS

If the defect is a minor defect (i.e. can be easily repaired), we may either:

  • repair the product at our cost within a reasonable time;
  • exchange the product for an identical non-defective product; or
  • refund the price of the product.

 

If the defect is a major defect, we will offer you the choice to either:

  • return the product and obtain a refund;
  • return the product and obtain an identical replacement (if available); or
  • keep the product and ask for compensation for the drop in value caused by the problem.

 

A major defect is when the product:

  • has a problem that would have stopped someone from buying the product if they had known about it
  • is unsafe
  • is significantly different from the sample or description
  • doesn't do what we said it would, or what you asked for and can't be easily fixed.

 

Exclusions and Qualifications

We may not provide a repair, exchange or refund in respect of any product if:

  • the product does not contain a defect and you have merely changed your mind;
  • the defect was caused by your damage, misuse or alteration of the product (e.g. as overheating, scratches, being dropped, improper cleaning);
  • you were made aware of the defect before you bought the product;
  • you had an opportunity to examine the goods before purchase and did not notice an obvious defect;
  • the period of time that has passed since your bought the product is longer than the product could reasonably expected to remain defect-free;
  • the goods have been thrown away, destroyed, lost or damaged while in your possession;
  • the product was purchased outside Australia;
  • fair wear and tear from customer use; or
  • you are unable to provide reasonable proof of having purchased the product from us or Australian retail or online stockists.

 

Note that, depending on how long has passed since the defective product was purchased, we may not be able to provide spare parts or repair facilities in relation to a particular product.

 

RETURNS PROCEDURE

Please make sure that you have read the above information before beginning the return steps.

If you believe that you have a manufacturing defect with your cookware, please return it to the place of purchase at your expense, along with your receipt or contact us at sales@cambur.com.au to discuss your concerns.

Before replacements can be considered, a Fissler consultant must assess all products.

 

Nothing contained in this warranty is intended to restrict, modify or exclude the operation of any of the provisions contained in Part 3-2 of the Australian Consumer Law or any similar legislation or substituted amendment, including provisions allowing for refunds for defective goods.

 

REPLACEMENT PARTS:

Purchase replacement parts from >> our online store. If you need any help or have any enquiries about our replacement parts please call 1800 337 313 or contact us >> here.